Will my spouse or dependent be able to obtain account information?

We take your protected health information (PHI) seriously and prioritize compliance with HIPAA laws. We will not release your medical information without your consent. If you are unable to speak on your own behalf or simply wish to provide one or more individuals with access to your medical information, you can add an authorized representative in your online account. You can also speak with us to provide someone with authorization. Please note that your authorized representative may speak with us to get information or ask questions, but they will not be able to update your demographic information or access or reset your login information.
 
To add an authorized representative in your online account, complete the following steps:

  1. Log in to your online account
  2. Navigate to the Accounts tab
  3. Under Profile, click “Profile Summary”
  4. Click “Add Authorized Representative”
  5. Review the information about authorized representatives, complete the required information for the authorized representative being added, and then click “Submit”
  6. View your newly added authorized representative in the Profile tab.